Presentations

At Futurelab we believe that information wants to be free. When we have a moment, we therefore publish our presentations under CC 2.0 License (attribution, non-commercial, share alike). Feel free to use, mash-up and critique them at will. It will only make them better.

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Barriers to Customer-Centricity

This is a presentation Alain Thys gave at the Fred Reichheld NPS Masterclass in Breda on May 10, 2012

It is part of a series of presentations on customer-centricity which are all linked to Alain's book "So You Want To Be Customer-Centric?"


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Presentations

Please find below an overview of the presentations we have published to date.

Barriers to Customer-Centricity

B2B marketing bucharest 2012

B2B 8 questions for ceo's

Marketing forum kiev 2012 russian

From Sales Promotions To Sales Promoters

Social india

Storytelling and TV Advertising (No Story, No Glory)

Een andere kijk op marketing, voor Marketing Stratego

Marketing stratego for slideshare

Links

The CC 2.0 links to http://creativecommons.org/licenses/by-nc-sa/2.0/

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